ROI Of Your Customer Care Team

There are many facets to any successful call center, either in-house or outsourced. All of these elements must be taken into account for a COO or Head of Customer Experience to measure and understand the return on investment of their customer support center.

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November 19th, 2015

Posted In: Care Costs

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16 Omnichannel Customer Care Tips For Holiday 2015_blog

One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. Customers want to shop early in the morning and late at night during the holiday season, and brands have it in their best interests to accommodate their shoppers by almost any means necessary.

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November 9th, 2015

Posted In: Customer Care

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