4 Customer Care Trends Moving The Needle In 2016

At $630.5 billion in holiday spending, this season is poised to be one of the biggest on record, according to the National Retail Federation.

But retailers have more to be thankful for than just a strong economy. There are 4 major trends at work over the past several years that are contributing to what will be a historic retail season. (more…)

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December 14th, 2015

Posted In: Customer Care

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The Holidays Are Your Last Chance To Inspire Customer Loyalty

The holiday season is the most critical time of the year for retailers – they can make 40% of their revenue during these few months – and inspiring customer loyalty at this point of the year can make a huge impact. In fact, it’s your last chance. (more…)

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December 7th, 2015

Posted In: Loyalty

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