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For some online retailers, the holiday season can make up 40% of their annual revenue. Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday.

It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by a whopping 10x!

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January 28th, 2016

Posted In: Customer Care

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vcare-supports-retailers-holiday2015For some online retailers, the holiday season can make up 40% of their annual revenue. Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday.

On aggregate, Vcare retailers saw their best holiday season ever, thanks in part to the world-class service and support their customers received. Clients met all of their customer care goals, even on the busiest shopping days of the year. (more…)

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January 19th, 2016

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vcareinfluencers

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space. These experts make up our inaugural list of the Vcare Top 50 Customer Care Influencers (more…)

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January 12th, 2016

Posted In: Customer Care

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