Believe it or not, your customer service experience is actually your most powerful marketing channel.

Wait, what??

Not direct mail? Not Super Bowl commercials? Not email newsletters? Not social media? (more…)

June 20th, 2016

Posted In: Loyalty


What if I told you that the call center could be one of the biggest revenue generators in your entire enterprise?

Today, the call center is seen by many COOs as a cost of doing business – a necessary evil – rather than as a revenue generating group.

This negative perspective didn’t start overnight. It’s the result of a much broader changing tide. (more…)

June 15th, 2016

Posted In: Care Costs

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