Social Media Channels for Business

Social media today has gained an extremely powerful and wide reach, worldwide. This fact is well-recognized. It has gone way beyond just connecting long-lost friends, sharing pictures/videos and knowing new people. Today, this incredibly useful means is also being utilized for its immense customer care potential. It’s time to make the best use of this promising platform to reach out to existing and potential customers, to attract them, satisfy their queries and address their complaints, among a lot more.

Let’s take you through 5 supremely-helpful Techniques for encashing the benefits of Social Media in Customer Service:

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March 23rd, 2017

Posted In: Customer Care

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Happy customers are the base of every successful business; with loyal customers, any commercial organization can reach the summit of success even while dealing with stiff competition. However, it is not easy to build a force of loyal customers, who can boost your business and help you in establishing market presence. (more…)

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October 5th, 2016

Posted In: Call Center

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Call Center Tips

Millennials are a self-service, tech-savvy generation influenced by the ever-growing sway of social media, instant gratification, and quick access.

Millennials, categorized as anyone born between 1982-2003, represent the largest consumer market for annual revenue growth. It’s for this reason that the “wow me,” factor is vital. (more…)

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August 16th, 2016

Posted In: Call Center

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Outsourcing all comes down to value.

Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on. (more…)

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July 26th, 2016

Posted In: Care Costs

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I have a confession to make. The call center industry has a dirty secret. (more…)

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July 12th, 2016

Posted In: Care Costs

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