Mistake Practised By Call Center

Imagine a situation where food has been ordered, the delivery boy delivers the food and asks the customer whether or not, he/she enjoyed the food. Yes, certainly the customer would not be in a position to answer the question since he/she has not even tasted the food. At the most the customer can comment upon the packaging of the food or delivery time or the way the food was served. But that would certainly not help the company understand whether the food supplied to the customer was up to his taste and met his expectations.

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July 11th, 2017

Posted In: Call Center, Customer Care

Vcare Blog Image

Happy customers are the base of every successful business; with loyal customers, any commercial organization can reach the summit of success even while dealing with stiff competition. However, it is not easy to build a force of loyal customers, who can boost your business and help you in establishing market presence. (more…)

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October 5th, 2016

Posted In: Call Center

Call Center Tips

Millennials are a self-service, tech-savvy generation influenced by the ever-growing sway of social media, instant gratification, and quick access.

Millennials, categorized as anyone born between 1982-2003, represent the largest consumer market for annual revenue growth. It’s for this reason that the “wow me,” factor is vital. (more…)

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August 16th, 2016

Posted In: Call Center

outsourcing-myths_vcaretec

We’re about to break down the six biggest myths in outsourced customer service for you. These are myths that have been propagated for decades – you’ve likely heard many of them before – and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care.

But first, let’s take a moment to talk about you, the customer experience executive. Often, when you first start the dialog within your company about outsourcing, you can be met with some serious pushback…

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February 18th, 2016

Posted In: Call Center

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