Outsourcing all comes down to value.

Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on. (more…)

July 26th, 2016

Posted In: Care Costs


I have a confession to make. The call center industry has a dirty secret. (more…)

July 12th, 2016

Posted In: Care Costs


What if I told you that the call center could be one of the biggest revenue generators in your entire enterprise?

Today, the call center is seen by many COOs as a cost of doing business – a necessary evil – rather than as a revenue generating group.

This negative perspective didn’t start overnight. It’s the result of a much broader changing tide. (more…)

June 15th, 2016

Posted In: Care Costs

vcare_pros cons offshoring onshoring nearshoring

There are a lot of outdated myths out there about outsourced customer care, and we’ve dispelled the biggest ones recently on the Vcare blog.

Outside of the common misconceptions, though, we often get questions from clients and customer experience executives about the Pros and Cons of their outsourcing options.


March 15th, 2016

Posted In: Care Costs

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ROI Of Your Customer Care Team

There are many facets to any successful call center, either in-house or outsourced. All of these elements must be taken into account for a COO or Head of Customer Experience to measure and understand the return on investment of their customer support center.


November 19th, 2015

Posted In: Care Costs


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