Mistake Practised By Call Center

Imagine a situation where food has been ordered, the delivery boy delivers the food and asks the customer whether or not, he/she enjoyed the food. Yes, certainly the customer would not be in a position to answer the question since he/she has not even tasted the food. At the most the customer can comment upon the packaging of the food or delivery time or the way the food was served. But that would certainly not help the company understand whether the food supplied to the customer was up to his taste and met his expectations.

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July 11th, 2017

Posted In: Call Center, Customer Care

The best thing for any business is undoubted, witnessing a significant growth in its customer base. As much as it’s gladdening to see your clientele expand like never before, the news also brings along a new set of challenges for your business operations to overcome.

It’s obvious that when your business has a wide patronage, it also has to find newer and better ways to manage it all. There will be an increased number of queries, demands, grievances and more to handle after all. Larger the customer base, larger is the opportunity to serve them the best.

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June 28th, 2017

Posted In: Customer Care

Social Media Channels for Business

Social media today has gained an extremely powerful and wide reach, worldwide. This fact is well-recognized. It has gone way beyond just connecting long-lost friends, sharing pictures/videos and knowing new people. Today, this incredibly useful means is also being utilized for its immense customer care potential. It’s time to make the best use of this promising platform to reach out to existing and potential customers, to attract them, satisfy their queries and address their complaints, among a lot more.

Let’s take you through 5 supremely-helpful Techniques for encashing the benefits of Social Media in Customer Service:

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March 23rd, 2017

Posted In: Customer Care

vcare_23 customer care best practices for retail

For online retailers, customer service can be a huge differentiator, and a secret weapon for customer advocacy. Customer expectations today are higher than ever, and the customer support training, resources, and investment required of today’s leading retailers can make the challenge of creating amazing customer care experiences seem insurmountable.

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March 8th, 2016

Posted In: Customer Care

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big-customer-care-conference-list_vcaretec

It’s that time of year again – time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

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February 9th, 2016

Posted In: Customer Care

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