customer_loyalty_vcare-blog

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. Numbers like that make it difficult to grow revenue without keeping a keen eye on your customer satisfaction key performance indicators (KPIs).

(more…)

Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedInPin on PinterestShare on TumblrEmail this to someonePrint this page

October 22nd, 2015

Posted In: Data Analytics, Loyalty

Tags: ,

One Comment

finding-the-voice-of-the-customer

A lot has been written about how digital technology has led to an era of big data, where massive amounts of information can be collected, processed and analyzed in a way that would have been impossible to imagine a little over a decade ago.

This data revolution has affected many areas of life, and business is no exception. (more…)

Share on FacebookShare on Google+Tweet about this on TwitterShare on LinkedInPin on PinterestShare on TumblrEmail this to someonePrint this page

September 8th, 2015

Posted In: Big Data, Data Analytics

Tags: , ,

Leave a Comment

live chat service provider