Believe it or not, your customer service experience is actually your most powerful marketing channel.

Wait, what??

Not direct mail? Not Super Bowl commercials? Not email newsletters? Not social media? (more…)

June 20th, 2016

Posted In: Loyalty


We’ve been talking about Customer Mirroring℠ with our clients for years. We pioneered the process. It’s a key ingredient in our secret sauce and has helped us receive industry-leading scores for NPS and Customer Satisfaction. (more…)

April 20th, 2016

Posted In: Care Training, Loyalty


The Holidays Are Your Last Chance To Inspire Customer Loyalty

The holiday season is the most critical time of the year for retailers – they can make 40% of their revenue during these few months – and inspiring customer loyalty at this point of the year can make a huge impact. In fact, it’s your last chance. (more…)

December 7th, 2015

Posted In: Loyalty

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Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. Numbers like that make it difficult to grow revenue without keeping a keen eye on your customer satisfaction key performance indicators (KPIs).


October 22nd, 2015

Posted In: Data Analytics, Loyalty

Tags: ,


This post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.

Recently, we at Vcare wanted to understand what is the relation between a great customer experience and the likelihood that the customer would return to the same company.


July 29th, 2015

Posted In: Loyalty


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