The Vcare Big List of Customer Care Conferences
It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.
Generally speaking, there are two main aspects to each event.
The first part is the Expo Hall; this is where your team can explore new solutions, demo cutting edge technology, and put names to faces with vendors, tools, and partners.
Pros and Cons of Customer Care Onshoring, Offshoring, and Nearshoring
There are a lot of outdated myths out there about outsourced customer care, and we’ve dispelled the biggest ones recently on the Vcare blog.
Outside of the common misconceptions, though, we often get questions from clients and customer experience executives about the Pros and Cons of their outsourcing options.
In this article, we want to break down customer service onshoring, offshoring, and nearshoring, giving you the full picture of risks and rewards associated with each model.
How To Achieve Industry-Leading Customer Care Through Hiring & Training
In our sessions with clients, and with prospective clients, the question inevitably comes up.
How can you promise such high satisfaction scores, first-touch resolution rates, and customer service cost reductions?
While it’s more fun to talk about the Vcare “secret sauce” - our answer is always the same. We pair our strategic Customer Mirroring℠ process for hiringwith an in-depth training and on-boarding process for newly hired customer care specialists.
Boost NPS & CSAT Through Customer Mirroring
We’ve been talking about Customer Mirroring℠ with our clients for years. We pioneered the process. It’s a key ingredient in our secret sauce and has helped us receive industry-leading scores for NPS and Customer Satisfaction.
What Is Customer Mirroring?
First, let’s start with a definition. Customer Mirroring is a process of identifying, hiring, and training customer service specialists. It ensures our specialists have similar personality, interests, and motivations as our clients' customers. To maximize their effectiveness, your customer service specialists should essentially ‘mirror’ your customers. Thus, Customer Mirroring.
What Magic Happens With Customer Mirroring
5 Most-effective Social Media Practices for a Satisfying Customer Service
Social media today has gained an extremely powerful and wide reach, worldwide. This fact is well-recognized. It has gone way beyond just connecting long-lost friends, sharing pictures/videos and knowing new people. Today, this incredibly useful means is also being utilized for its immense customer care potential. It’s time to make the best use of this promising platform to reach out to existing and potential customers, to attract them, satisfy their queries and address their complaints, among a lot more.
3 Customer Service Outsourcing Mistakes Your Company Should Avoid
The word outsourcing is so often used online as a remedy for all business-related issues that one may begin to think of it as a magic wand. Just move the magic wand once and your finances will become better. Swing it again and you will get access to the best customer service experts in the industry. And so on. But, it does not work like that. To outsource customer support, you need to first understand your requirements.
Anatomy of Your Modern Customer (5 Things That Define Them)
In today’s world, your customers have a plethora of different options when it comes to choosing their service providers. That’s why it’s imperative that your reps make their experience as positive as possible! The question is; how do you address the needs of your modern customers and foster a sense of loyalty that will benefit your business for years to come?