We’ve been talking about Customer Mirroring℠ with our clients for years. We pioneered the process. It’s a key ingredient in our secret sauce and has helped us receive industry-leading scores for NPS and Customer Satisfaction. (more…)

April 20th, 2016

Posted In: Care Training, Loyalty



In our sessions with clients, and with prospective clients, the question inevitably comes up.

How can you promise such high satisfaction scores, first-touch resolution rates, and customer service cost reductions? (more…)

April 1st, 2016

Posted In: Care Training


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