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We recently had the pleasure of sitting down with some of the brightest minds in the customer service and customer experience¬†industry. Thought leaders in customer experience, customer service, and call centers all weighed in on the biggest trends impacting the industry. (more…)

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May 10th, 2016

Posted In: Trends

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vcareinfluencers

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space. These experts make up our inaugural list of the Vcare Top 50 Customer Care Influencers.¬† (more…)

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January 12th, 2016

Posted In: Customer Care

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