vcare_23 customer care best practices for retail

For online retailers, customer service can be a huge differentiator, and a secret weapon for customer advocacy. Customer expectations today are higher than ever, and the customer support training, resources, and investment required of today’s leading retailers can make the challenge of creating amazing customer care experiences seem insurmountable.

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March 8th, 2016

Posted In: Customer Care

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outsourcing-myths_vcaretec

We’re about to break down the six biggest myths in outsourced customer service for you. These are myths that have been propagated for decades – you’ve likely heard many of them before – and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care.

But first, let’s take a moment to talk about you, the customer experience executive. Often, when you first start the dialog within your company about outsourcing, you can be met with some serious pushback…

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February 18th, 2016

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It’s that time of year again – time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

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February 9th, 2016

Posted In: Customer Care

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For some online retailers, the holiday season can make up 40% of their annual revenue. Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday.

It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by a whopping 10x!

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January 28th, 2016

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vcare-supports-retailers-holiday2015For some online retailers, the holiday season can make up 40% of their annual revenue. Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday.

On aggregate, Vcare retailers saw their best holiday season ever, thanks in part to the world-class service and support their customers received. Clients met all of their customer care goals, even on the busiest shopping days of the year. (more…)

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January 19th, 2016

Posted In: Customer Care

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