We experience peaks and valleys in every program. When peaks occur, we scale up in no time to handle the increased contacts.Our business model is designed to respond to customers in a short period of time.
We hired a large number of reps for Deckers during the holiday season.
We hire representatives who are your brand and industry enthusiasts and customers. These representatives connect with your customers instantly resulting in increased customer satisfaction.
We connected with FILA's customer.
First Call Resolution is the most important metric that we track. We assign a substantial amount of points to the first call resolution metric in our quality monitoring process.
Planet Shoes improved the first resolution metric to 90%
We interact with our clients on a daily basis to discuss onboarding, quality, SLA's, dispositions etc.
Our engagement model includes regular communication with our clients.
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