5 Best Practices to Help You Improve Email Chat Answering

5 Best Practices to Help You Improve Email Chat Answering

Nowadays, many companies are enjoying the benefits of live chats. But how can the companies maximize these benefits? Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve

(v)WeCare Exceptional Contact Centre Outsourcing Services

(v)WeCare Exceptional Contact Centre Outsourcing Services

(v)WeCare has been providing customer support since 2004. We understand a phone call is the first connection point a customer has with your brand.  Our friendly call reps will handle your customers courteously as they resolve any underlying issues.

Five Phrases Call Center Agents should avoid at all costs!

Five Phrases Call Center Agents should avoid at all costs!

Working in a call center can be very tricky. A small, tiny mistake in communication can trigger a very angry customer, which could, potentially, escalate into your worst nightmare, as we are dealing with people. It is very important to be extremely careful with your words.

Anatomy of Your Modern Customer (5 Things That Define Them)

Anatomy of Your Modern Customer (5 Things That Define Them)

In today’s world, your customers have a plethora of different options when it comes to choosing their service providers. That’s why it’s imperative that your reps make their experience as positive as possible! The question is; how do you address the needs of your modern customers and foster a sense of loyalty that will benefit your business for years to come?

How To Find Your Ideal Call Center Quickly And Effectively

How To Find Your Ideal Call Center Quickly And Effectively

Many companies that are in a growth spurt find themselves in the happy position of having more customers than they can realistically speak with in a day. When your customer volume exceeds your ability to deal with them in-house, you turn to customer service outsourcing.

Are You Ready to Scale_ a Checklist

Are You Ready to Scale_ a Checklist

When you first started your business, what was the first thing that you thought about?

If it was dreams of being the next Uber, Amazon, or worldwide brand- you are certainly not alone. Many entrepreneurs and small business owners have lovely daydreams about the wonderous places that their businesses can go.