There is no straight answer to this question. The best method(s) will be determined by the needs of your specific business. Let’s take a look at each method and what it has to offer.
Nowadays, many companies are enjoying the benefits of live chats. But how can the companies maximize these benefits? Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve
Working in a call center can be very tricky. A small, tiny mistake in communication can trigger a very angry customer, which could, potentially, escalate into your worst nightmare, as we are dealing with people. It is very important to be extremely careful with your words.
In today’s world, your customers have a plethora of different options when it comes to choosing their service providers. That’s why it’s imperative that your reps make their experience as positive as possible! The question is; how do you address the needs of your modern customers and foster a sense of loyalty that will benefit your business for years to come?
When you first started your business, what was the first thing that you thought about?
If it was dreams of being the next Uber, Amazon, or worldwide brand- you are certainly not alone. Many entrepreneurs and small business owners have lovely daydreams about the wonderous places that their businesses can go.