Measuring Customer Loyalty Through Data

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. Numbers like that make it difficult to grow revenue without keeping a keen eye on your customer satisfaction key performance indicators (KPIs).

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. Numbers like that make it difficult to grow revenue without keeping a keen eye on your customer satisfaction key performance indicators (KPIs).

Turning Customers into Repeat Customers

Recently, we at Vcare wanted to understand what is the relation between a great customer experience and the likelihood that the customer would return to the same company. In short, just how important is good customer service?While most companies acknowledge the importance of providing great customer service, doing so is costly and can sometimes seem to be nothing more than a necessary burden.