Customer Care

5 Reasons Why You Should be Outsourcing Your Call Center

5 Reasons Why You Should be Outsourcing Your Call Center

As your business continues to grow, it’s all too easy to become caught in all things peripheral. You find yourself doing everything except what you started your company for, and core competency suffers as a result. Sadly, many startups do not survive these growing pains.

Customer Care Planning for the Holiday Rush

Customer Care Planning for the Holiday Rush

Planning for the holiday rush is one of the most critical strategic initiatives for most retail executives. According to the NRF, holiday retail sales in 2014 rose 4% to a staggering $616B.As the web influences a larger and larger percentage of total sales, retailers are laser focused on optimizations that will impact the bottom line and customer satisfaction.