customer care

3 Steps To Turn Customer Care From Cost Center To Profit Center

3 Steps To Turn Customer Care From Cost Center To Profit Center

What if I told you that the call center could be one of the biggest revenue generators in your entire enterprise? Today, the call center is seen by many COOs as a cost of doing business - a necessary evil - rather than as a revenue generating group.

Solving The 3 Biggest Customer Service Challenges In QSR & Fast-Casual Delivery

Solving The 3 Biggest Customer Service Challenges In QSR & Fast-Casual Delivery

When it comes to their food, customers are very particular. For fast-casual or quick-service restaurants (QSRs), managing customer expectations is a task of ultimate importance. If customers’ expectations are much higher than the restaurant can deliver on, or if the restaurant dramatically misses the mark, the difference can be boom or bust for the business.

The Vcare Big List of Customer Care Conferences

The Vcare Big List of Customer Care Conferences

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

The Vcare Top 50 Customer Care Influencers

The Vcare Top 50 Customer Care Influencers

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space. These experts make up our inaugural list of the Vcare Top 50 Customer Care Influencers

4 Customer Care Trends Moving The Needle In 2016

4 Customer Care Trends Moving The Needle In 2016

At $630.5 billion in holiday spending, this season is poised to be one of the biggest on record, according to the National Retail Federation.But retailers have more to be thankful for than just a strong economy. There are 4 major trends at work over the past several years that are contributing to what will be a historic retail season.

16 Omnichannel Customer Care Tips For Holiday 2015

16 Omnichannel Customer Care Tips For Holiday 2015

One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. Customers want to shop early in the morning and late at night during the holiday season, and brands have it in their best interests to accommodate their shoppers by almost any means necessary.

Measuring Customer Loyalty Through Data

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. Numbers like that make it difficult to grow revenue without keeping a keen eye on your customer satisfaction key performance indicators (KPIs).

Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly any other vertical. A staggering 91% of unhappy customers will never purchase from you again. Numbers like that make it difficult to grow revenue without keeping a keen eye on your customer satisfaction key performance indicators (KPIs).