How long have you been in business?
We have been in business for the last 14 years.
Which services do you provide?
We answer calls, emails, chats, social media support, and offer other back office services.
How does one train representatives?
You can train our reps in Jersey, by coming to our offices or using Zoom or similar tools over the web.
What are your hours of operation?
We are open 24x7.
Is your name Vcare or (v)WeCare
Our goal is to show the people We care about your needs. We are rebranding from Vcare to (v)WeCare to make the v more self explanatory.
What are the advantages of outsourcing?
The first and foremost benefit of outsourcing is related with the lower cost of operation. Another advantage of outsourcing is that you do not have to invest in infrastructure. Additionaly, the pressure on a business owner is reduced as he does not have to oversee each and every aspect of the outsourced business.
How can call center outsourcing help my business?
Call center outsourcing can help you in achieving your business targets in the following ways:
1. Cost optimization– One of the biggest advantages of outsourcing call centers comes in the form of lower costs, along with increased productivity of reps.
2. Increased focus on core activities – A business does not have to constantly hire and train and deal with revolving door of reps . This allows you to focus on your core operations.
3. Harnessing a new skill set – By outsourcing to a call center, you can utilize the skills of experts. There is no need to train a new staff as you get to use the expertise of already-trained professionals.
4. No expense on infrastructure – When you outsource, you do not have to build a new infrastructure to accommodate additional workforce.
III. Will my level of service go down if I outsource my call center?
With the right training, culture and workforce we meet and exceed our clients expectations consistently. Our clients and their customers are our raving fans. We will exceed the expectations of your customers, with reps who are able to relate to your product and service.