How a Call Center Can Help Grow Your Business

There are multiple ways a call center will help you grow your business. The following is a list of the top 5 methods a call center will help grow your business.

Build Customer Loyalty and Confidence

When people shop online, they like to make sure that they can reach the company, should they have an issue with their purchase. Research from various online retailers shows that at least half of the world’s population is skeptical when it comes to online purchases.

Customers are often reluctant to write long emails and wait for a reply when they have an issue or question. Providing a customer service phone number they can call increases the confidence the majority of skeptical online shoppers have when making a purchase.

When customers call, they need to get a live person and not a voicemail box. A live representative, like the ones (v)WeCare provides will be able to better help answer specific questions or concerns. A good experience with an agent makes it easier for such buyers to make subsequent purchases. Most importantly, they may recommend your business to others.

Increase Sales and Prevent Lost Opportunities

Companies that handle their calls through a voicemail get a fraction of their potential sales calls. 90% of potential customers will not leave a voicemail message when they want to make a purchase. (v)WeCare ensures such sales leads are not lost through providing short wait times.

There are companies that have some of their employees handling calls. A call center is still crucial for such companies. The call center can offer overflow support.. When all staff members are on calls, additional calls are forwarded to the call center. This prevents lost opportunities and reduces wait times. A call center can also take over these responsibilities and allow employees to devote their time to other tasks.

Have a Competitive Advantage

When your competition is reachable by phone and you are not, many customers will go to your competition. Your company is a more attractive option when it has 24x7 call center coverage. Not all customers want to or are able to call during business hours. A 24 hour call center shows your current and potential clients that you are available to them any time of the day or night.

Have a Professional Image

A customer who makes a call will hear a custom greeting and get into a queue with an estimated response time. This shows the client that your company is a professional and established business. A professional customer experience is crucial for the growth of any company.

Save Your Business Money

Shared support means you pay for the time you have been served. An in-house employee has to be paid whether or not calls are coming in. To avoid long wait times during call spikes and as your call volume grows, you may need to hire additional staff.

They will have to be paid whether calls are coming in or not. Apart from their remuneration packages, there are additional costs in terms of phone lines, a phone system, management and office space. A call center will handle all your calls at a fraction of the cost associated with having in-house employees take calls. The bottom line is outsourcing your calls through Vcare is the best option for any business, big or small.