With the way that technology has reshaped the modern workplace environment, it wouldn’t be incorrect to state that it has also changed back office outsourcing dramatically.
It is not easy to run an operationally efficient call center. An efficient call center is one that delivers a high quality client experience. Consumers have a high expectation for quality support and customer service.
Nowadays, many companies are enjoying the benefits of live chats. But how can the companies maximize these benefits? Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve
Working in a call center can be very tricky. A small, tiny mistake in communication can trigger a very angry customer, which could, potentially, escalate into your worst nightmare, as we are dealing with people. It is very important to be extremely careful with your words.