We’ve all been in a situation where there does not seem to be much of a conversation when it comes to customer service; rather, a it is a dialog that seems to be on autopilot and leaves the customer frustrated rather than have the issue resolved.
We’ve been talking about Customer Mirroring℠ with our clients for years. We pioneered the process. It’s a key ingredient in our secret sauce and has helped us receive industry-leading scores for NPS and Customer Satisfaction.
In our sessions with clients, and with prospective clients, the question inevitably comes up. How can you promise such high satisfaction scores, first-touch resolution rates, and customer service cost reductions?