(v)WeCare

Anatomy of Your Modern Customer (5 Things That Define Them)

Anatomy of Your Modern Customer (5 Things That Define Them)

In today’s world, your customers have a plethora of different options when it comes to choosing their service providers. That’s why it’s imperative that your reps make their experience as positive as possible! The question is; how do you address the needs of your modern customers and foster a sense of loyalty that will benefit your business for years to come?

How To Find Your Ideal Call Center Quickly And Effectively

How To Find Your Ideal Call Center Quickly And Effectively

Many companies that are in a growth spurt find themselves in the happy position of having more customers than they can realistically speak with in a day. When your customer volume exceeds your ability to deal with them in-house, you turn to customer service outsourcing.

Are You Ready to Scale_ a Checklist

Are You Ready to Scale_ a Checklist

When you first started your business, what was the first thing that you thought about?

If it was dreams of being the next Uber, Amazon, or worldwide brand- you are certainly not alone. Many entrepreneurs and small business owners have lovely daydreams about the wonderous places that their businesses can go.

7 Qualities of a Superstar Call Center Rep

7 Qualities of a Superstar Call Center Rep

When it comes to your customer service outsourcing, finding an outsource call center that can deliver quality service and support to your valuable customers is the key to success.Not all call centers are created equal, and if you want your customers to feel the love, you’ll need to work with one whose reps are true customer service superstars.

What To Look For In A Live Chat Outsourcing Company

What To Look For In A Live Chat Outsourcing Company

The days of doing customer service the old-fashioned way are over.

These days there are plenty of different mediums to explore when it comes to communicating and connecting with your valuable customers. The trouble is, you might not have the time to talk to them directly. What happens when you need to outsource some of your live chat needs to another company? How can you select one that will treat your customers well?

Mastering Your Monitoring- What To Look For In Your Call Center Rep's Calls

Mastering Your Monitoring- What To Look For In Your Call Center Rep's Calls

If you operate a call center you need to be monitoring the performance and calls of your customer service reps. It’s a critical way to know where your team can improve, how to adjust your training, and what kind of problems your customers are encountering.

Monitoring is at its most effective when you know what you’re looking out for. There are a few critical ways to ensure that your reps are on-point with their calls and that your valuable customers are getting the white-glove treatment.

Five Traits of a Good Customer Service Representative

Five Traits of a Good Customer Service Representative

We’ve all been in a situation where there does not seem to be much of a conversation when it comes to customer service; rather, a it is a dialog that seems to be on autopilot and leaves the customer frustrated rather than have the issue resolved.

5 Questions To Grill Your Next Call Center Vendor

5 Questions To Grill Your Next Call Center Vendor

Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on. When it’s your customer service, though, it’s harder. It means you’re trusting someone else to care for your customers. If you pick a bad partner, you don’t just have to explain the bad investment to your superiors; you have to win back the trust of your customers.