The New Age of Customer Engagement: Why it Matters for Company Growth
Businesses are faced with new demands every day, from new technologies and systems that make daily tasks easier to customer expectations. One of the latest trends to take the business world by storm is customer engagement. Companies are hearing a cry for Facebook pages, Instagram photos of their newest products, and tweets about specials and events. Here are a few of the reasons the latest forms of customer engagement matter and how you can utilize these forms to help grow your company.
4 Ways Outsourcing Customer Service Benefits Your Business
So, your company has grown, and you are finding it hard to keep up with the demand of twenty-four-hour customer service, social media pages, chat lines, and all of the other items consumers of today expect. Now you are looking for help to achieve your goals and continue the growth momentum.
5 Qualities We Look for in a Customer Service Representative
As a premier call center outsourcing center in the USA, we look for the very best customer service reps in the industry. We dedicate a lot of time and energy to training our service reps to provide immediate help and service, resolve issues during the first call, and to have great product knowledge. That being said, there are a few qualities we look for in customer service reps during the hiring process that cannot be taught.