contact center

A Common Mistake Practised by Every Call Center!

A Common Mistake Practised by Every Call Center!

Imagine a situation where food has been ordered, the delivery boy delivers the food and asks the customer whether or not, he/she enjoyed the food. Yes, certainly the customer would not be in a position to answer the question since he/she has not even tasted the food. At the most the customer can comment upon the packaging of the food or delivery time or the way the food was served. But that would certainly not help the company understand whether the food supplied to the customer was up to his taste and met his expectations.

Top 3 Call Center Tips For Dialing Into The Millennial Market

Millennials are a self-service, tech-savvy generation influenced by the ever-growing sway of social media, instant gratification, and quick access. Millennials, categorized as anyone born between 1982-2003, represent the largest consumer market for annual revenue growth. It’s for this reason that the “wow me,” factor is vital.

5 Questions To Grill Your Next Call Center Vendor

5 Questions To Grill Your Next Call Center Vendor

Outsourcing anything is hard. It requires a lot of trust. But if you pick a bad partner, you can always cut your losses and move on. When it’s your customer service, though, it’s harder. It means you’re trusting someone else to care for your customers. If you pick a bad partner, you don’t just have to explain the bad investment to your superiors; you have to win back the trust of your customers.

The Vcare Big List of Customer Care Conferences

The Vcare Big List of Customer Care Conferences

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Finding the Voice of the Customer Through Voice to Text Analytics

Finding the Voice of the Customer Through Voice to Text Analytics

A lot has been written about how digital technology has led to an era of big data, where massive amounts of information can be collected, processed and analyzed in a way that would have been impossible to imagine a little over a decade ago.