customer service

Are You Ready to Scale_ a Checklist

Are You Ready to Scale_ a Checklist

When you first started your business, what was the first thing that you thought about?

If it was dreams of being the next Uber, Amazon, or worldwide brand- you are certainly not alone. Many entrepreneurs and small business owners have lovely daydreams about the wonderous places that their businesses can go.

7 Qualities of a Superstar Call Center Rep

7 Qualities of a Superstar Call Center Rep

When it comes to your customer service outsourcing, finding an outsource call center that can deliver quality service and support to your valuable customers is the key to success.Not all call centers are created equal, and if you want your customers to feel the love, you’ll need to work with one whose reps are true customer service superstars.

What To Look For In A Live Chat Outsourcing Company

What To Look For In A Live Chat Outsourcing Company

The days of doing customer service the old-fashioned way are over.

These days there are plenty of different mediums to explore when it comes to communicating and connecting with your valuable customers. The trouble is, you might not have the time to talk to them directly. What happens when you need to outsource some of your live chat needs to another company? How can you select one that will treat your customers well?

5 Tips for Choosing the Right Contact Center for your Business

5 Tips for Choosing the Right Contact Center for your Business

The best thing for any business is undoubted, witnessing a significant growth in its customer base. As much as it’s gladdening to see your clientele expand like never before, the news also brings along a new set of challenges for your business operations to overcome.

Solving The 3 Biggest Customer Service Challenges In QSR & Fast-Casual Delivery

Solving The 3 Biggest Customer Service Challenges In QSR & Fast-Casual Delivery

When it comes to their food, customers are very particular. For fast-casual or quick-service restaurants (QSRs), managing customer expectations is a task of ultimate importance. If customers’ expectations are much higher than the restaurant can deliver on, or if the restaurant dramatically misses the mark, the difference can be boom or bust for the business.

23 Customer Care Best Practices From Retail Leaders

23 Customer Care Best Practices From Retail Leaders

For online retailers, customer service can be a huge differentiator, and a secret weapon for customer advocacy. Customer expectations today are higher than ever, and the customer support training, resources, and investment required of today’s leading retailers can make the challenge of creating amazing customer care experiences seem insurmountable.