They are diplomats; weaving their way through tough calls with the goal of bringing about a resolution that pleases everyone. They are gentle teachers; guiding customers by patiently explaining the process from A to Z. Sometimes, they are punching bags.
The days of doing customer service the old-fashioned way are over.
These days there are plenty of different mediums to explore when it comes to communicating and connecting with your valuable customers. The trouble is, you might not have the time to talk to them directly. What happens when you need to outsource some of your live chat needs to another company? How can you select one that will treat your customers well?