Finding the Voice of the Customer Through Voice to Text Analytics
A lot has been written about how digital technology has led to an era of big data, where massive amounts of information can be collected, processed and analyzed in a way that would have been impossible to imagine a little over a decade ago.
Turning Customers into Repeat Customers
This post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.
Recently, we at Vcare wanted to understand what is the relation between a great customer experience and the likelihood that the customer would return to the same company.
5 Ways to Provide Great Customer Service Through Email
This post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.
When crafting the ideal experience for your customers, be sure to review your communication channels to ensure your efforts are focused on those preferred by your customers.
7 Steps for Handling Distraught Customers
This post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.
Did you know that 48% of customers who have had a negative customer service experience are likely to tell 10 or more people about it?
Prep Your Contact Center for the Holidays with this Checklist
This post is written by Salil Gupta, Managing Partner at Vcare Technology, a provider of contact center services to online retailers.
Holiday season is here, earlier than ever. With a 40% increase in sales during the holiday shopping season for some retailers, it’s the most important time of the year to ensure customers are left with a great experience- from website usability to customer support to fulfillment.