5 Reasons To Rely On An Outsourcing Company For Inbound Calls
An inbound call is any call that a prospect or client makes to your business. Inbound calls can mean a variety of things. Sometimes an inbound call brings new business, sometimes it is just a salesperson from another company hoping to speak to you about their product or service.
Inbound calls can be overwhelming to companies that don’t have the administrative or customer services staff to support them, which is why a lot of thriving businesses choose to direct inbound calls to an outsourcing company that can handle the traffic for them.
Here are five reasons to rely on an outsourcing company for inbound calls:
1) Your customers will not even know they have reached an outsourcing company. Agents at the outsourcing company will be instructed to greet the caller with the name of your business. That way, the caller will think they have reached your business directly. The inbound call agents at (v)WeCare go through training in order to get a good understanding of your business, how it operates, and who may be calling in.
2) Inbound call agents are trained customer service reps. Customer service is a skill that needs to be acquired and maintained. After all, inbound calls may come from existing clients facing some sort of issue with your service or product. The vCare team is made up of 100% trained customer support professionals.
3) It will reduce the call volume your company has to deal with. A lot of times, inbound callers just need the answer to a quick question, like what the hours of your business are or whether you offer this service or that. These are things that the outsourcing company can handle on their own, thus reducing the number of calls that are escalated to your team.
4) It shortens caller wait times. If your company can only support a handful of inbound call answers, then whenever the call volume exceeds the number of reps, some callers will be in for some very long wait times. A call center outsourcing company can afford to keep more agents on staff, which means there will likely always be someone available to take inbound calls.
5) It lends an air of professionalism. It is always better to direct a caller to a live agent rather than an answering machine. With an outsourcing company, your customers will never be left hoping for a call back. There will always be a professional customer service representative ready and willing to take their call.
If you are considering working with an outsourcing company for inbound calls, then consider (v)WeCare. (v)WeCare takes pride in the exemplary service we offer. All of the agents handling inbound calls for our clients are customer service professionals who engage with ongoing training, in addition to specific training as it pertains to your business. We can scale our team to match your needs at a moment’s notice, and we specialize in first call resolutions. Call or email (v)WeCare to discuss inbound call center outsourcing today.