Now that you have made an amazing decision to click on the Google ads
Let’s answer a few questions that you might have
It all started when…
Let’s tell you a little bit about our company
How long have you been in business?
We are an outsourced call center solutions provider company that has been in business for the last 14 years.
What do you do?
Our customer service reps provide outstanding experiences to your customers in every interaction. We do that by answering calls, emails, chats, do social media work, and other back office jobs.
Where are you located?
Located in Cherry Hill, New Jersey (another center in Vegas is on the way).
We believe in providing outstanding call center services.
Are you in a state where the minimum wage was already gone up to $15 or struggling to hire reps in this economy?
Since we are in New Jersey (most populous state) we are able to hire fast. We have hired as many as 125 reps in less than two weeks for a project.
Our US based reps connect with the customers instantly.
We are technologically-savvy and a great company to outsource live chat, and provide full range of outsource call center solutions.
Typical lifecycle of our managers is 5 years or more.
We know you have lots of call center outsource choices such as The Philippines and near shore.
It takes 3 times longer for an offshore reps to understand your customer than US based rep.
Training is tough.
Connection is missing with the offshore rep.
Why should I outsource customer service?
Call center outsourcing and Contact center services are great ways for you to provide your customers with excellent care while keeping your call center outsourcing costs low. You can also explore new technologies like live chat outsourcing where customers are communicated with through social media.
With us you can train right in our offices in Cherry Hill, or our reps can travel to your location, in addition to video meetings.
Our solution offers:
One of our teams
And as a part of the doing business with us you get the meet our company dog ‘Barney’ too
And as an update the ball is deflated now!
He is always ready to QA calls and give feedback
Our happiest rep