5 Best Practices to Help You Improve Email Chat Answering
Nowadays, many companies are enjoying the benefits of live chats. But how can the companies maximize these benefits? Below we’ve compiled a list of email chat answering best practices to help you provide outstanding customer service, and stay ahead of the curve.
Should I Use Chat, Email, Social Media or Phone to Respond to My Clients?
There is no straight answer to this question. The best method(s) will be determined by the needs of your specific business. Let’s take a look at each method and what it has to offer.