How To Achieve Industry-Leading Customer Care Through Hiring & Training

In our sessions with clients, and with prospective clients, the question inevitably comes up.
How can you promise such high satisfaction scores, first-touch resolution rates, and customer service cost reductions?

While it’s more fun to talk about the Vcare “secret sauce” - our answer is always the same. We pair our strategic Customer Mirroring℠ process for hiringwith an in-depth training and on-boarding process for newly hired customer care specialists.