For some online retailers, the holiday season can make up 40% of their annual revenue. Naturally, a large portion of sales are concentrated on spending holidays like Black Friday, Cyber Monday, and Green Tuesday.
It is a challenge for retailers, both online and brick-and-mortar, to make sure that their customer service levels are maintained throughout the holiday season, when customer support volume can increase by a whopping 10x!
On aggregate, Vcare retailers saw their best holiday season ever thanks in part to world-class customer care. Clients met all of their customer care goals, even on the busiest shopping days of the year.
Let's take a look at some of the highlights...
Looking to learn from these successes in 2016? Schedule a complementary consultation with one of our expert Customer Care Specialists today.