Many companies that are in a growth spurt find themselves in the happy position of having more customers than they can realistically speak with in a day. When your customer volume exceeds your ability to deal with them in-house, you turn to customer service outsourcing.
How do you find a call center than can address your unique needs though? Many of us look at our businesses almost like our children! We are very protective of them and only trust them to those who we know will do right by them. How do we know that a call center will represent us properly?
Fortunately, there are a few ways to find your perfect call center. Simply following these simple suggestions will put you on the right track to affiliating yourself with a call center that will allow your business to shine!
Find a Company That Considers Itself a Partner- Not a Vendor
If you follow only one suggestion on this list, make it this one. You want to find a call center company that sees itself as a partner instead of a vendor. Vendors operate within their best self-interests, but partners are uniquely invested in making sure that your company grows and succeeds.
Look for call centers that have a proven track record of success with companies, and value transparancy and quality. (v)WeCare prides ourselves on fostering long-term, symbiotic relationships with our clients. We are fully invested in helping them grow, and it shows in our transparent communication, flexible call center solutions, and comprehensive training.
Look for a Company That Prioritizes Rep Training
A call center can have the best reps in the world, but if they’re not trained properly, your customers will certainly notice. Poorly trained reps tend to unintentionally waste customers’ time, give poor information and might even compromise industry secrets. They are a true liability! When you’re looking for an ideal call center to partner with, you’ll want to make sure that their reps are properly trained on all product offerings. Look for call centers who train their reps to seek out one call solutions and who are empowered to make decisions.
(v)WeCare believes in ongoing training for all of our reps. We empower them to make decisions and give our Project Managers full training on all product offerings. We know the importance of streamlining calls, treating customers with empathy, and knowing the ins and outs of your product. We are ready to be the best face of your company, and our track record of satisfied customers certainly shows that!
There is certainly nothing wrong with offshore call centers, but if you’re looking to get your call center of choice onboarded as quickly as possible, you might want to look domestically. Domestic call centers are already compliant with all industry standards and also have a handle on local references. US-based reps can develop rapid rapport with your customers, which is important especially when dealing with escalations.
(v)WeCare has plenty of domestically-based call centers, including our New Jersey call center. Our reps are fully trained and ready to assist you on a moment’s notice. We have a true proven track record of success working with companies in the United States, and we’d be happy to help your company as well.
Find a Company That Will Scale with You
Finally, the company that you choose must be able to scale with your needs. As you grow, your customer volume will increase and you’ll have to find a call center that can handle the volume. You might think that you’ve found the perfect fit, but it’s important to think about the future. Where do you see yourself in a few years? How will the call center of your choice be able to handle all of the new demand?
Vcare has extensive experience scaling with companies. Not only do we have a 1,000 + member team ready to work with all of your customers, we also have a flexible infrastructure that was designed to be able to scale on the fly. We pride ourselves on being adaptable and ready to grow as big as our client’s vision demands us to!
A great call center can be the Ace up your sleeve. Finding one that compliments your specific needs is the key to long-term success!