There are plenty of reasons why your business will look to traditional customer service outsourcing, but did you know that when you outsource for your back office you stand to reap tons of rewards that your competitors aren’t tapping into?
Back office outsourcing tends to focus on more specialized skill sets and offers your business a great chance for growth and development, all while knowing that there’s a whole infrastructure of people able to support that growth! You can also substantially cut your operating costs by utilizing outsourced back office professionals. It’s really a win-win!
You Can Focus On Growing Your Business
Although you won’t technically save operating costs by focusing on growing your business as opposed to learning how to do payroll or operate billing software, you’ll save your company tons of money in the long-run. That’s why we put it at the top of the list. The best reason why you should outsource your back office is to spend more time growing your vision.
By choosing a partner that has your back, you can rest easy that all of your administrative duties are being taken care of. This frees up a lot of mental and actual energy to continue the important work of growing your business. At (v)WeCare and Telgoo5, we know how important it is to have a solid infrastructure that allows our clients to grow. That’s why we offer out-of-the-box back office solutions and end to end OCS/BSS platforms to run your administrative tasks seamlessly while you go be an entrepreneurial rockstar!
You Have Fewer On-The-Ground Employees To Manage
Simply put, you will spend less of your time on employee issues, training, discipline and employment regulations if you outsource your back office. Fewer employees mean far fewer operating costs; from actual payroll to the cost of keeping the lights on. Outsourcing your back office is a great way to cut back on these kinds of costs, and you’ll be amazed at how much you can squirrel away over the course of a year!
At (v)WeCare, we have over 1,000 employees ready to work to make your company the best that it can be. Since our call centers are located within the United States of America, our employees are well versed in American culture and able to jump right in!
You Can Save Costs On Specialized Areas
Back office call centers tend to focus on specific skill sets that your run-of-the-mill customer call centers simply don’t address, meaning that you don’t need to hire specialized people for fairly high salaries. Instead, you can rely on an office whose sole purpose it is to do accounting, billing, payroll or human resources.
It makes smart sense from an operating cost perspective to outsource your back office needs. You’ll be tapping into a specialized group of people who are available to you for a lower cost. (v)WeCare has a whole team of specialized reps and Project Managers. Our Telgoo5 platform encompasses billing, accounting, CRM, shipping and analytic software that allows you to tap into where your business is at all times.
Their Infrastructure Is Generally More Secure
Let’s be real; your business probably can’t compete with the security infrastructure of a larger company. Maybe it’s because you’re just starting out, or perhaps it’s due to the fact that you just don’t have the resources to create a secure system. Whatever the case may be, you’re better off outsourcing your back office needs to tap into a tried-and-true security platform. Additionally, you’ll save money on your operating costs by doing this, because you’ll spend less time trying to develop security systems that can’t compete with what’s already out there.
Telgoo5 places a premium on security with a sophisticated infrastructure that your customers can trust to keep their data secure. At Vcare, the call center side, we have a proven track record of security and safety, as well as systems in place for our CSRs that restrict admin rights and limit the websites that they can go to. This keeps your customer data safe and makes your company all the more credible.
They Have The Resources To Support Your Scaling
All companies dream of growing, but in order to be able to scale, you need a proper infrastructure behind you. This is where back-office outsourcing comes in. Instead of trying to build infrastructure on the fly, which will burn up your revenue and possibly pose problems in the future, you should rely on a back office outsourcing company that already has that infrastructure in place.
Telgoo5’s various back-office software was built specifically to scale. It’s flexible, totally secure, and there is no single point of failure. We have experience scaling with companies and we know that we won’t let them down! (v)WeCare’s back-office customer service team will help streamline all of your back-office needs.
When it comes to your call center needs, consider back office outsourcing to save operating costs and keep your company in a solid growth pattern!