The Vcare Big List of Customer Care Conferences

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Generally speaking, there are two main aspects to each event.

The first part is the Expo Hall; this is where your team can explore new solutions, demo cutting edge technology, and put names to faces with vendors, tools, and partners.

There are big trends shaking up the customer service industry this year, and you’ll see many service providers trying to address new challenges. If you’re considering bringing on a new partner this year, the Expo hall is a great place to talk to seven or ten vendors face-to-face, all in one shot.

The second part is the Educational Sessions; this is where your team can see first-hand how others in your industry are tackling their biggest challenges. Common themes are around best practices, case studies and big successes, and predictions on the future of the industry.

During this part of the event, you’ll likely break off into separate Tracks based on your discipline - Marketing, Sales, Operations, etc. - for detailed how-to educational talks.

You’ll also get to hear about challenges that your firm is likely facing, and how industry leaders overcame them - and you’ll hear it directly from them. These Educational Sessions are great for networking with the brightest, most influential minds in your industry, as well.

The Big Call Center Conference List:

  • Call Center Week Winter: January 26-29, 2016

    • Where: Orlando, FL

    • Description: CCW is THE destination for customer care and customer experience professionals to learn, get inspired, and make long-lasting relationships. Attendees come from all different industries representing various functions including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more.

    • Early Bird Ticket: Past

  • ICMI Contact Center Expo & Conference: May 10-13, 2016

    • Where: Long Beach, CA

    • Description: Produced by ICMI, Contact Center Expo & Conference is the premier global gathering for the contact center industry. It's the essential forum for educational growth, networking, and sharing of proven best practices.

    • Early Bird Ticket: $2,395

  • Call Center Week: June 27 - July 1, 2016

    • Where: Las Vegas, NV

    • Description: CCW is THE destination for customer care and customer experience professionals to learn, get inspired, and make long-lasting relationships. Attendees come from all different industries representing various functions including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more.

    • Early Bird Ticket: $1,699

  • Contact Center Executive Summit: August 2016

    • Where: Fort Worth, TX

    • Description: The 2015 Executive Summit brings together accomplished leaders from across the industry to share proven strategies and innovative best practices. The Executive Summit agenda offers 2 days of highly interactive discussion, with attendees sharing their insight and ideas. Industry executives and thought leaders connect for a unique opportunity to benchmark with peers, refine programs, and explore new ideas.

    • Early Bird Ticket: Details Pending

  • Customer Contact Expo: September 28-29 2016

    • London, UK

    • Description: Customer Contact Expo is the leading exhibition and conference for the UK contact centre and customer service industry, bringing leading suppliers face to face with the industry’s largest gathering of buyers and decision makers. Now co-located with eCommerce Expo and Technology for Marketing, the 2016 event is set to be bigger and better than ever before with every aspect of the customer journey covered.

    • Early Bird Ticket: Details Pending

The Big Retail Customer Care Conference List:

  • NRF Retail’s Big Show: January 17-20, 2016

    • Where: New York City, NY

    • Description: NRF's Annual Convention & EXPO earned the nickname "Retail's BIG Show" years ago and because the name was so appropriate, it stuck. Today, Retail's BIG Show is NRF's flagship industry event held annually in New York City. The four day event offers unparalleled education, collegial networking, and an enormous EXPO Hall full of technologies and solutions. After more than a century, Retail's BIG Show is still the place - the only place - where you can see and experience all things Retail. It is truly one-stop-shopping for industry professionals from around the world.

    • Early Bird Ticket: Past

  • MAGIC Vegas: February 16-18, 2016

    • Where: Las Vegas, NV

    • Description: Twice annually, 60,000+ industry insiders meet in Las Vegas to shop 10 can’t-miss markets, each tailored to a unique look or trend. The comprehensive marketplace covers the top men’s, women’s, and children’s apparel and accessories, footwear, and resources. With 85 years of experience and attendance from over 120 countries, MAGIC moves fashion forward globally. From the fabric to the finished product, the hottest brands to the top designers, and the tastemakers to the power buyers, if it’s fashion, you’ll find it at MAGIC.

    • Early Bird Ticket: Past

  • GlobalShop 2016: March 23-25, 2016

    • Where: Las Vegas, NV

    • Description: GlobalShop is the world's largest annual show for retail design and shopper marketing featuring the industry’s most comprehensive array of store fixturing companies and in-store solutions.

    • Early Bird Ticket: Past

  • Internet Retailer IRCE: June 7-10, 2016

    • Where: Chicago, IL

    • Description: E-Commerce is evolving faster than ever. Blink, and you’ll miss the next big thing. Internet Retailer Conference & Exhibition (IRCE) provides you with a conference full of industry experts and unrivaled agenda content, an exhibit hall filled with the latest and greatest solution providers, and a community made for networking with thousands of like-minded industry peers. IRCE 2016 will take place in the world-class city of Chicago, June 7-10, at McCormick Place West.

    • Early Bird Ticket: $1,400

  • NRF Protect: June 16-18 2016

    • Where: Philadelphia, PA

    • Description: The largest, most important retail and restaurant loss prevention event in North America. The conference is especially for those who protect retail brands, assets, people and profits. NRF PROTECT features 2 ½ days of compelling educational sessions, networking opportunities and an innovative EXPO Hall. Experience it for yourself - join us in Philadelphia June 14 - 16, 2016.

    • Early Bird Ticket: $825

  • Digital Summit: September 26-28 2016

    • Where: Dallas, TX

    • Description: In 2015, more than 5,000 professionals gathered in Philadelphia for the Digital Summit, a 2-1/2 day event specifically for digital and omnichannel retailers. They discovered new ideas, got actionable takeaways and built strong relationships with the brightest and most innovative players in the digital retail world.

    • Early Bird Ticket: Details Pending

  • NACS Show: October 18-21 2016

    • Where: Atlanta, GA

    • Description: Every year, the NACS Show brings together convenience and fuel retailing industry professionals for four days of learning, buying and selling, networking and fun — all designed to help participants grow their bottom line.

    • Early Bird Ticket: Details Pending

The Big Wireless Customer Care Conference List:

  • Consumer Electronics Show: January 7-9, 2016

    • Where: Las Vegas, NV

    • Description: CES is the world’s gathering place for all who thrive on the business of consumer technologies. Held in Las Vegas every year, it has served as the proving ground for innovators and breakthrough technologies for more than 40 years—the global stage where next-generation innovations are introduced to the marketplace.

    • Early Bird Ticket: Past

  • Mobile World Congress: Feb 22-25, 2016

    • Where: Barcelona, ESP

    • Description: Mobile World Congress is the world’s largest gathering for the mobile industry, organized by the GSMA, & held in the Mobile World Capital Barcelona, 22-25 February 2016.

    • Early Bird Ticket: $2,400

  • Apex All Payments Show: March 21-23, 2016

    • Where: New Orleans, LA

    • Description: With more consolidation and saturation in key niches of the marketplace, it's never been more important for prepaid to continue to drive new growth and unearth new business opportunities. To support prepaid organizations, we've re-established the Prepaid Expo, a dedicated, focused, relevant expo jammed-packed with important content for the prepaid industry.

    • Early Bird Ticket: $1,995

  • MVNOs World Congress: April 11-15, 2016

    • Where: Amsterdam, NLD

    • Description: The MVNOs World Congress to become the perfect medium for all decision makers, buyers and sellers active in the Mobile Virtual Network Operators market. There is no other place to gain first hand market knowledge & learn how the key players innovate.

    • Early Bird Ticket: $2,000

  • NaLA Spring Conference 2016: May 17-19, 2016

    • Where: New Orleans, LA

    • Description: The National Lifeline Association is the only industry trade group specifically focused on the Lifeline segment of telecommunications. We support the 4 essential pieces of Lifeline: ETCs & Providers, Distributors, Lifeline Supporters & Participants, and Government & Regulatory Bodies.

    • Early Bird Ticket: Details Pending

  • Future: Mobile: June 8-10, 2016

    • Where: Half Moon Bay, CA

    • Description: Two-day, invitation-only forum limited to 350 senior executives. Designed specifically to provide participants with a snapshot of what is occurring at the innovative edge of wireless and mobility. Each year, 100 high-profile startup CEOs speak at Future:Mobile. The session structure is designed to spur discussion and debate amongst the brightest minds in the most disruptive sectors in arguably one of the most exciting areas driving global change - mobile. There are no slides and no presentations. The content provides unique insight on the innovation trends in mobile from the perspective of the leading innovators.

    • Early Bird Ticket: Invite Only

  • LTE World Summit: June 23-25, 2016

    • Where: Amsterdam, NLD

    • Description: The 11th Annual LTE World Summit returns to Amsterdam full of new and exciting speakers, content and conversation points. LTE is a reality, and operators are still feeling the data and QoS crunch, driving their network infrastructure to the limits. At LTE World Summit 2015, the discussion will revolve around the evolution of LTE, network optimisation and further development, technical considerations and the future of cellular networks, including 5G outlooks and how LTE will be the building blocks for the technology.

    • Early Bird Ticket: $2,200

  • CTIA Super Mobility: September 7-9, 2016

    • Where: Las Vegas, NV

    • Description: Focuses on the vertical markets that comprise the connected life—for business, home, networks, retail, health, auto, media and money. As essential as it is exciting, this show provides you with an unmatched opportunity to learn, connect and do business against the backdrop of mobile’s direction-setting technology. The event dominates the second half of the year and is ideally timed for strategic mapping, 2017 product launches and seasonal buying. Powered by CTIA, this event convenes more than 30,000 professionals from across the mobile landscape to experience the bleeding-edge technology.

    • Early Bird Ticket: $1,240

  • Broadband World Forum: October 18-20, 2016

    • Where: London, UK

    • Description: One of the world’s largest telecoms, media & technology events. Pulling over 8000 senior executives from across the globe to London’s ExCeL this year to bring fixed mobile convergence to life! This year we witnessed an unprecedented keynote line up with a suite of C-Level executives representing a selection of the world’s largest operators. Complemented with over 300 cross-industry speakers and 35 conference sessions. Alongside our conference, BBWF offered exhibition visitors an unbeatable 3 day experience bursting with free content, inspiring interviews, analyst insights and live demos. The exhibition itself boasts over 130 exhibitors, demonstrating their latest innovations, including IoT, Interoperability and Virtualization pavilions.

    • Early Bird Ticket: Free Exhibit Pass

  • Wireless Influencers: October 23-25, 2016

    • Where: Rancho Palos Verdes, CA

    • Description: Wireless Influencers is the world's premier multidisciplinary forum for senior executives to examine what's next for wireless and digital media. Strictly limited to 500 participants, the closed-door, invitation-only, destination meeting is recognized for its exclusivity; retreat-style atmosphere; diverse, global, C-level attendee base; provocative, forward-looking content and boardroom-style discussion format; and the quality of its networking.

    • Early Bird Ticket: Details Pending

  • MVNOs North America Congress: November, 2016

    • Where: Dallas, TX

    • Description: The event is returning to Dallas for its sixth year as MVNO North America Congress, bringing you a larger exhibition, more speakers and more networking opportunities. MVNO creates the ultimate event for the North American Mobile Virtual Network Operators community to do business.

    • Early Bird Ticket: Details Pending

    • Which of these conferences and events will you be attending? Let us know on Twitter by mentioning us @vcaretec

    • And don’t forget to reach out to a Customer Care Specialist at Vcare with any questions about outsourced customer service or call center services.